KaDeWe / Promotional Design System

Project type

Paid Social, Performance Ads, Newsletter, Website, OOH & In-Store

Role

Creative Strategy & Direction

Location

Germany

Date

November 2024

The Challenge

Sale campaigns at KaDeWe move fast and have to scale across every channel at once — without ever looking like a discount retailer. The risk was clear: chase price and lose the luxury cue, or protect the brand and lose the urgency that actually drives sales.

The Approach

Rather than designing for a sales funnel, I built the system around the customer journey — specifically along the Awareness, Consideration and Purchase stages, where the purchase decision actually gets made. The system had to do two things at once: hold a lucrative, premium brand image, and communicate an attractive price point clearly enough to convert.

Customer journey focus A curved line across five stages — Awareness, Consideration, Purchase, Bonding, Recommendation — with Consideration and Purchase emphasized as the main focus, Awareness as secondary, and Bonding and Recommendation faded out of focus. Awareness Consideration Purchase Bonding Recommendation
Customer journey — focus on consideration & purchase

The Scope

I owned creative strategy across the full channel mix, with Paid Social & Performance Ads making up roughly 50% of the scope, alongside organic social, newsletter, website, OOH, and in-store. To keep production fast and cost-efficient without new shoots, I repurposed existing photo material within copyright constraints — building a system flexible enough to turn around new campaign phases quickly.

Channel scope split A donut chart showing roughly 50% of scope in Paid Social and Performance Ads, and the remaining 50% across organic social, newsletter, website, OOH and in-store.
  • ~50%Paid Social & Performance Ads
  • ~50%Organic Social, Newsletter, Website, OOH & In-Store

The Result

The campaign drove an 11% revenue lift in one sales season.